Some panels require a firmware update to use an LTE card. If you have an older 3G model for example you will need to update to an LTE communicator to make a switch to any new security dealer. NOTE: If your system/panel has an existing cellular communicator it MUST be 4G/LTE to be activated with AT&T or Verizon. Pricing is based on communication path as well as interactive support options so be sure to understand this component. This is how we register your communicator for service. What is important for us (or any dealer) is the MAC Address or IMEI number on the card (or inside the communicator addon box). In a wireless AIO system the system may have a cellular, WIFI, or both card inside. If you have a hardwired panel the Internet or cellular communicator is a small box generally mounted next to the control panel. Internet and cellular communication, while more reliable and faster, can also provide interactive services if your control panel supports it. Some ISPs have a fairly good service while others are horrible and the transmission just will not go through because VoIP was not meant for digital signaling rather it was designed for voice. Keep in mind that VoIP is not a reliable communication path to a central station. ![]() It’s possible to use VoIP which is a landline-like telephone service from your Internet Service Provider (ISP) but unless this line is wired to the alarm panel it is not an option. In the old days it was always landline but few homeowners have a real landline anymore.
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